Senior Manager, Medical Practice

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description: Job Summary

Ensures smooth workflow by supervising staff, managing administrative functions, and maintaining compliance with policies and regulations. Develops and implements clinic-specific strategic plans, staff training, and quality assurance programs. Acts as a resource for operational needs, addresses customer satisfaction, and supports enterprise-wide initiatives through collaboration with multidisciplinary teams.

Essential Functions

• Directs daily clinic operations, ensuring efficient workflow, policy compliance, and a safe environment.
• Manages recruitment, orientation, retention, and termination of clinic staff, including performance evaluations and competency assessments.
• Oversees staff scheduling, deployment, and forecasting to meet patient and operational needs.
• Ensures staff competency through training, continuing education, and disciplinary counseling as needed.
• Monitors and analyzes fiscal performance, assists with capital and operating budgets, and ensures cost containment.
• Collaborates with leadership and marketing to develop and implement strategic plans and community initiatives.
• Participates in committees to improve customer service, administrative policies, and patient satisfaction.
• Ensures compliance with all regulatory, accreditation, and research requirements, addresses and resolves customer complaints, manages public relations, and incorporates feedback for improvement.
• Performs other duties as assigned.

Education Requirement

Bachelor’s degree in healthcare administration, business administration, public health, nursing, or a related field

Experience Requirement

6-7 years of progressive experience in healthcare administration, nursing, or a relevant area and 2 years of relevant managerial experience

An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field.

Part-time and PRN experience will be prorated based on hours worked per week.

Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time)

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens: 2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional standing or walking with objects up to 25 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste, cuts/punctures, and bloodborne or airborne pathogens.

Additional Job Descriptions

N/A

Department: Medical Practice Management

Shift: Day (United States of America)

Time Type: Full time

Address: 2201 Lexington Avenue

City, State: Ashland, Kentucky