Customer Support Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work®.

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile:

• Excellent written and spoken English (additional languages are a plus)
• Strong communication skills across live chat, email and phone
• Customer oriented mindset with good problem solving ability
• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00
• Ability to work on public holidays and one Saturday & Sunday a month

Why us:

• Join a certified Great Place to Work® organization reflecting our commitment to employee well-being
• Welcoming, young and multicultural team with approachable leadership and mentoring opportunities
• Structured training and professional development budget to support your growth in IT
• Competitive remuneration package with regular performance reviews
• Vibrant company culture with team activities and global celebrations
• Modern office in an easily accessible location with company-provided facilities
• Free access to sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• Birthday gift and a day off on your birthday
• Visa and work permit support if required

Journey to FP Markets

• Initial Interview with HR (30-45 minutes)
• Interview with your future manager (45-60 minutes)