Assistant General Manager - Fremont

The Assistant Manager at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the Franchise Owners and Director of Operations, the Assistant Manager will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. The Assistant General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8-10 classes per week. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The Assistant Manager plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.
The Assistant Manager will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the GM when necessary.
Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community
Collaborate with the Franchise Owners and Director of Operations to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
Periodically review Net Promoter Scores and take action on detractor feedback.