Mandarin Trainer for Customer Service

Job Title -Trainer

Language - Mandarin

Reporting to Training Manager

Location - Penang

Responsibilities

• Design effective training programs.
• Prepare training materials.
• Conduct training and refreshers.
• Support and mentor new employees.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyse & train trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.

Requirements

Requirements

• Degree in discipline or equivalent diploma
• 3 years customer service experience with minimum 1 year training experience
• Fast learner and independent
• Minimum bi-lingual proficiency.
• Language proficiency in English and Mandarin is mandatory.
• Customer Service knowledge and/or experience is strongly preferred.
• Proven experience as corporate trainer in the customer service industry is a plus.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate training.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Affluent communication, presentation, and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision-making abilities