Senior Officer, Corporate Client Services, Group Tech & Operations

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Responsibilities:

• Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.
• Respond to customer enquiries accurately and within committed service turnaround times.
• Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.
• Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.
• Maintain confidentiality of customer information and adhere to all compliance and control requirements.
• Educate customers on products, services, and self-service channels.
• Utilize banking systems and tools effectively.
• Meet productivity, quality, and service level targets.
• Participate in training and maintain current knowledge.
• Stay informed of industry developments and competitor offerings.

Job Requirements

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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