Subject Matter Expert
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The Posting
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title: Subject Matter Expert
Job Description:
The Subject Matter Expert (SME) serves as a key resource within the call center, providing in-depth knowledge, guidance, and support on processes, systems, and customer service protocols. The SME acts as a liaison between frontline agents and leadership, ensuring consistent quality, compliance, and performance across the team. This role is critical in training, coaching, and resolving complex customer issues.
Location: Kingston, Constant Spring 2Jamaica
Facts
- Source
- Workday
- External id
- REQ-016410
- Location
- Kingston, Jamaica
- Remote
- Not stated
- Employment
- Full time
- Posted
- 11 Aug 2025
- First seen
- 31 Oct 2026, 10:07
- Last seen
- 1 Nov 2026, 08:44
- Status
- Not yet added
- Posting id
- e02301ee-c302-58b3-b070-d4d7eb6a7196