Customer Service Representative

Job Summary

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.​

The role is based in Huangpu, Guangzhou, On-site. Be part of a proactive, passionate, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage customer orders including domestic, export and consignment orders in compliance with Sarbanes-Oxley (SOX) requirements, including order entry and order confirmation.
• Coordinate order fulfillment from invoice issuance through final delivery, including required documentation, order follow-up and issue resolution.
• Process credit notes and debit notes related to sales orders or customer complaints.
• Coordinate customer complaints and service cases related to sales orders and ensure proper follow-up.
• Respond to customer inquiries in a timely and accurate manner.
• Build strong partnerships with internal and external stakeholders to ensure effective order execution and customer service.
• Implement and optimize work processes, techniques and systems; share best practices and contribute to continuous improvement of the Order-to-Cash process.
• Support internal and external audits as needed.

What Makes You the Right Fit

• Bachelor’s degree; no specific major is required.
• 2–3 years of experience in Customer Service, Supply Chain or a related function.
• Experience in a B2B business environment.
• Good knowledge of domestic trade processes.
• Good knowledge of international trade processes.
• Proficiency in Microsoft Office applications.
• Working knowledge of SAP.
• Good communication, coordination and problem-solving skills.

How Would You Stand Out?

• Strong business English communication skills, with the ability to communicate effectively across all levels of the organization and work in a cross-cultural environment.
• Highly collaborative and team-oriented, with strong interpersonal skills and cross-cultural awareness.
• Proficiency in SAP and Microsoft Office tools (Word, Excel and PowerPoint), with knowledge of Incoterms and payment terms.

Why Choose Us?

• Full-paid social insurance.
• Annual leave entitlement.
• Paid sick leave.
• Lunch allowance/reimbursement.
• Comprehensive career development opportunities.
• Clear career progression and promotion channels.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more