Desk side Support

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Profile : Desk side Support

Location : Albany, NY 12203

Duration: 12+ months with a possible extension of 4 years

Job Duties:

• Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues.
• Deployment of systems to new users.
• Migration of users from existing systems to new hardware including setup of the image and all standard applications.
• System Administration tasks on systems that are part of the support requirement.
• This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews.

Basic Skills, clearances and other elements required, in order of importance, and number of years’ experience, where applicable, in each skill:

• Experience in a corporate deskside environment. 2+ years.
• Windows 7/Windows 10, 4 yrs
• Hardware troubleshooting experience, 4 yrs
• Understanding of system backup and recovery methodologies and their implementation 2 yrs.
• Candidates must be team members comfortable in multi-company organization.
• Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner.
• Other: Strong verbal and written communication skills required.

For more information, Please contact

Shubham

973-295-4595