Customer Service Officer

About us:

Proudly independent and family-owned, Cochrane's Transport is South Australia's leading express parcel and transport service provider. We are proud to be one of South Australia’s Top 100 Companies, operating a fleet of 250 vehicles and generating an annual turnover of $80 million. With a dedicated team of over 300 employees, our headquarters in Gillman and regional depots in Port Augusta, Whyalla, Port Pirie, Kadina, Clare, Berri, and Victor Harbor enable us to provide next-day express freight services throughout South Australia, including both metropolitan and regional areas, as well as to Broken Hill and Mildura.

About the role:

Cochrane’s Transport is seeking a reliable and customer-focused Customer Service Officer to join our team at our Gillman Depot. This role will support the day-to-day transport operations by providing excellent customer service, coordinating freight enquiries and assisting with general depot administration.

This is a permanent full-time position, working 38 hours per week, Monday to Friday.

About you:

• Passionate about customer service, with transport industry experience highly regarded but not essential.
• Resourceful and proactive, with the ability to navigate systems, find information and resolve customer enquiries efficiently.
• Strong organisational and multitasking skills, with the ability to prioritise competing tasks in a fast-paced environment.
• An active listener with strong verbal and written communication skills.
• Calm and resilient under pressure, with the ability to handle challenging customer interactions professionally.
• Committed to continuous improvement, with the ability to identify opportunities and implement practical solutions.
• A team player who is motivated to contribute to the success of the wider team.

What we offer:

• 13.5% Superannuation
• Career development opportunities

If this sounds like you, then hit apply now!

If you’re keen to know more, please reach out to us via at – jobs@cochranes.com.au

We are an equal opportunity employer committed to fostering an inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, and identities - diversity and inclusion are central to how we work and grow together as one team