Landlord Relations Officer

About Deluxe Holiday Homes

Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia.

Key Responsibilities

• Coordinate and oversee property handovers following contract termination, ensuring a

smooth and professional transition to landlords or their authorized representatives.

• Conduct thorough property inspections, identify damages, maintenance concerns, and

outstanding issues, and coordinate necessary corrective actions before handover.

• Prepare accurate inspection reports, handover checklists, photographic records, and

documentation of keys, access cards, and other property assets.

• Conduct pre- and post-owner-stay inspections to ensure properties meet cleanliness,

maintenance, safety, and operational standards.

• Welcome landlords during scheduled owner stays, assist with property access, explain

available facilities, and address immediate concerns or special requests.

• Coordinate with Operations, Maintenance, Housekeeping, and other relevant

departments to ensure identified issues are resolved within the required timelines.

• Maintain clear and professional communication with landlords regarding inspection

findings, handover arrangements, property readiness, and outstanding concerns.

• Work closely with internal teams to monitor pending tasks, follow up on corrective

actions, and escalate delays or unresolved issues when necessary.

• Maintain accurate property records, inspection findings, handover statuses, and

supporting documentation in the company's management systems.

• Ensure properties are maintained and handed over in accordance with company

standards, operational procedures, and contractual requirements.

• Identify opportunities to improve inspection processes, handover efficiency, and the

overall landlord experience.

• UAE Driving License
• Bachelor degree or related field of study
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Proficiency in using CRM software like HubSpot or similar platforms.
• Ability to multitask, prioritize, and work under pressure.
• Collaborative attitude and willingness to work with cross-functional teams.
• Attention to detail and problem-solving skills.
• Previous experience in a similar role or industry is advantageous.