Client Success Manager

ABOUT THE ROLE

Join an early-stage client success team at a business services company supporting technology companies through corporate wind-downs. You will guide a dedicated group of clients through the dissolution lifecycle, combining responsive support with hands-on operational work.

WHAT YOU'LL DO

• Respond to client questions across support tickets, email, and phone for a dedicated portfolio.
• Manage the client experience through each stage of dissolution, working toward service-level goals and strong client satisfaction.
• Support wind-down operations, including IRS Form 966 filings, asset transfer agreements, third-party account closures, and investor capital distributions.
• Onboard clients to the platform and explain the end-to-end dissolution process.
• Build expertise in corporate wind-downs and help clients navigate complex situations.
• Share product feedback with internal teams and collaborate across client success, engineering, and go-to-market functions.
• Create educational content for the client help center.

WHAT WE'RE LOOKING FOR

• Two to four years of experience in client-facing customer success, account management, project management, or a related role.
• Experience managing a dedicated portfolio of approximately 30 to 40 active clients as an individual contributor.
• Experience supporting clients through complex initiatives and becoming a subject matter expert in complex processes.
• Comfort working with founders or executive-level clients in high-stakes situations.
• Strong organization, communication, and operational execution skills.

COMPENSATION & BENEFITS

Base salary range: $90,000 to $140,000 annually. Visa sponsorship is not available.

LOCATION

On-site, five days per week in New York City, New York. Candidates must be based in the area or willing to relocate.