Cashier/Host - IHOP

Job Description:

As a Cashier/Host at IHOP, you will be the welcoming face of our restaurant, responsible for providing exceptional guest service, managing transactions accurately, and ensuring a smooth flow of operations at the front of the house.

Job Responsibilities:

• Greet guests warmly upon arrival and departure, ensuring a friendly and inviting atmosphere.
• Manage the waiting list, seat guests efficiently, and rotate seating among servers to ensure fair distribution.
• Answer phones professionally, take reservations accurately, and provide information about menu items or restaurant hours.
• Operate the Point of Sale (POS) system to accurately process guest orders, payments, and gift card transactions.
• Handle cash, credit card, and other forms of payment with accuracy and maintain a balanced till.
• Resolve guest inquiries and complaints courteously and efficiently, escalating issues to management when necessary.
• Maintain cleanliness and organization of the host stand, waiting area, and front entrance.
• Assist in maintaining dining room cleanliness, including clearing tables and resetting place settings during peak hours.
• Communicate effectively with kitchen staff and servers to ensure smooth service.
• Adhere to all food safety and sanitation guidelines.
• Perform other duties as assigned by management.

Job Qualifications:

• Strong interpersonal and communication skills, with a friendly and outgoing personality.
• Ability to handle cash and process transactions accurately.
• Basic math skills and comfort using a POS system.
• Ability to stand for extended periods and lift up to 25 pounds.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• High school diploma or equivalent preferred.
• A positive attitude and a commitment to providing excellent guest service.

Disclaimer:

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.