Customer Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Description

Job Title: Customer Engineer

Location: Mpumalanga (Witbank Secunda)

Position Summary & Key Areas of Responsibility

• Installs, repairs and maintains hardware of ATM’s and related devices.
• Produces and maintains equipment performance/activity reports and installs modifications.
• Provides multi-vendor maintenance.
• Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
• Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
• Responsible for ownership of customer issues until resolution according to SLA agreements.
• Daily process the movement of stock and nature of the callout details on the mobile app.
• Communicate status updates with your electronic call notes throughout the day.
• Deal with customers and third-party service providers telephonically and in-person.
• Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Technical Application

• Applies working knowledge of assigned product line(s)
• Applies policies, procedures and basic diagnostic techniques
• Develops sales and lead generation skills
• Trouble shoots more advanced modules
• Conflict resolution and Escalation procedures
• Complete NCR specific Certification based on business/district needs and assigned areas
• Complete business/district specific training (i.e. T&T training) as prescribed by manager

Basic Qualifications

• Grade 12 or NQF 4 Equivalent
• National Diploma in Electrical Engineering
• Comptia A+ Certification is advantageous

Minimum Experience

• Prior technical experience in the ATM/ related field is essential 3-5 years.
• Computer Literate
• Proficient in English
• Valid South African Driving License (Code B/8)

Personal Characteristics

• Communication Skills
• Self- Driven and Disciplined
• Customer Focused and Team Player

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.