Flemish Collections Customer Advisor

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Requirements

• Be at the forefront of the business, operating via telephone/email to support customers
• Establish positive engagement with the customers, build relationships and demonstrate fair treatment
• Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
• Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
• Provide guidance to customers on the availability of free money advice
• Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

• Experience in customer service, contact center experience is desirable
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• Service oriented and problem solving mindset
• Patience and calmness in all situations
• Ability to work both independently and as a member of a team
• Desire and energy striving for excellence and quality within the business
• Native/ Proficient Flemish skills
• English Language Skills (B2 level or above)

Benefits

• 14 competitive salaries
• Bonus: 10%-15% on monthly gross salary
• Ticket restaurant every month: 80 €
• Private Medical and Accident Insurance
• Accomodation and relocation pacakage