German speaker Customer Service Specialist - Valencia, Spain
Posted 10 OctFound 20 OctSeen 6 hours ago
Fit
The keywords the posting names, against what your resume says.Add your resume to see which of its keywords you already have, and get a resume tailored to this posting. 10 a month, free.
The Posting
Our International Client is a customer service provider with international companies and is based in the amazing Valencia!
- Support B2B customers over the phone, email, and chat
- Communicate with customers to find the best solution to their problem
- Troubleshooting, innovation, and change management are part of the daily business
- You will use the latest technology and AI integrations and become an expert in this field
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
- Native level German and fluent English
- Customer service experience minimum 6 months
- Excellent communication skills
- An interest in innovation (think chatbot-integrations)
- You can think outside the box to always find a solution for the customer
- A technical background is an advantage
- You are proficient with computers and can type at lightning speed
Benefits
- Spanish classes
- Mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
Facts
- Source
- Workable
- External id
- 9F9F3027F2
- Location
- Valencia, Spain
- Remote
- Not stated
- Posted
- 10 Oct 2023
- First seen
- 20 Oct 2026, 16:47
- Last seen
- 1 Nov 2026, 13:17
- Status
- Not yet added
- Posting id
- ed505e06-f798-58b8-b5aa-e68aa3c178ed