Sponsor Donor Support Associate II

Sponsor Donor Support Associate II

Must reside in Accra, Ghana

This intermediate-level associate manages daily activities that connect participants with the support they receive, ensuring clear, high-quality communications that align with Compassion’s systems and standards. The role includes processing key communication resources for field programs such as Child Sponsorship, Child Survival, and Youth Development, and may provide guidance to other Sponsor Donor Support Associates.

What Will You Do?

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Live out and promote Compassion’s Christian values, demonstrating a strong commitment to child protection and compliance with the organization's Code of Conduct.
• Coordinate and process communication resources between sponsors, participants, and church partners, ensuring quality, accuracy, and alignment with organizational standards.
• Manage, track, and organize documentation and correspondence related to children, mother-child programs, and students, ensuring completion within established timelines.
• Review, approve, or reject incoming information, ensuring data accuracy and the appropriate flow of information to Marketing and other departments.
• Partner with field offices and internal teams on activities related to programs, marketing initiatives, and external relations.
• Enter, maintain, and manage data within organizational systems, generate reports, and oversee electronic filing processes.
• Identify process and system gaps, support capacity-building efforts for church staff, and provide basic technical guidance to colleagues as needed.
• Provide general administrative support while ensuring compliance with Compassion policies, procedures, and quality standards.

What Will You Bring?

• Technical or Bachelor's degree in Data Science, Artificial Intelligence, Systems Engineering, Computer Science, Information Technology, Digital Transformation, or a related field preferred.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data management tools.
• Experience in database management, reporting, data analysis, and monitoring activities.
• Advanced English proficiency.
• Experience with AI tools, Power BI, or application development is a plus.
• Strong customer service, communication, and stakeholder relationship management skills.
• Highly organized, detail-oriented, and committed to data accuracy and quality.
• Ability to collaborate effectively with diverse stakeholders in a mission-driven environment.
• Familiarity with child protection principles and faith-based organizations is an advantage.

Equivalent education, training, experience, and/or certifications may be considered in lieu of the minimum qualifications listed above.

Working Conditions

Location

Must reside in Accra, Ghana

Work Environment

On-site work (Ghana National Office).

Physical Requirements

Ability to sit, stand, and/or walk during regular working hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Travel Requirements

May require travel up to 20% of regular work time, including travel to rural, semi-rural, and underdeveloped areas in non-standard working environments.

Compassion International utilizes standardized job families and associated job descriptions. Therefore, not all employees will be responsible for every function described in this document. Employees may perform these and/or other similar duties depending on the work group and country assignment.