WIOA Youth Workforce Connector

Job Description: Title: WIOA Youth Workforce Connector

Classification: Non-Exempt

Salary: $48,000/year

Scope of Position: Build relationships with agencies, educational institutions, and community-based organizations to connect youth and young adult participants to available services and to aid individuals who need further assistance.

Essential Functions

• Build and maintain positive, collaborative relationships with agencies, educational institutions, and community-based organizations
• Ensure concise and timely case management of all participants by completing required documentation and updates in CWDS and other designated systems of record
• Develop, implement, and monitor Individual Service Strategies (ISS) aligned with customers’ educational and career goals
• Provide career counseling, labor market information, and referrals to supportive services
• Manage a caseload of youth participants by tracking participant progress toward education, training, and employment outcomes by updating records, submitting required case notes
• Ensure timely and accurate case management by maintaining participant records and ensuring compliance with WIOA youth program requirements in CWDS and other designated systems
• Conduct intake, eligibility determination, and case management when appropriate
• Provide information to participants interested in educational training, create required individual Training Account documentation, and submit all completed materials for review and processing
• Recruit applicants through outreach strategies including satellite sites, job fairs, schools, community organizations, and referral partners
• Communicate with other departments and management to resolve problems
• Facilitate workshops and coordinate onsite presentations by community partners on topics relevant to customers’ needs
• Meet performance criteria on a weekly, monthly, and annual basis
• Act as liaison between various departments to meet customer needs
• Other opportunities as available

Education and Experience Requirements

• High school diploma required; associate degree or some college preferred
• Demonstrated telephone, computer, written, and verbal communication skills
• Strong organizational, prioritization, and problem-solving skills
• Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
• Proficient in Microsoft Office applications
• Regional travel is required
• Able to work fully onsite, fully virtual, or in a hybrid environment
• Clean driving record, valid Driver’s License, and reliable vehicle required

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile, and Support!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.