ServiceNow Solution Architect

Job Summary

We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.

Core Responsibilities

Strategic Leadership

• Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
• Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
• Lead architectural decisions for complex, multi-workstream ServiceNow implementations
• Establish centre of excellence frameworks and governance models for sustainable platform growth

Solution Design & Implementation

• Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
• Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
• Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
• Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
• Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub

Technical Leadership

• Guide implementation teams on architectural patterns, coding standards, and best practices
• Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
• Architect cross-platform solutions integrating ServiceNow with enterprise systems
• Establish technical governance frameworks and platform standards
• Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

• Research and evaluate new ServiceNow features and capabilities
• Drive adoption of modern development practices including DevOps and Agile
• Mentor team members on ServiceNow best practices and emerging technologies
• Conduct regular architecture assessments and optimization reviews

Required Qualifications

Experience

• 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture
• Proven track record leading at least 2 large-scale ServiceNow implementations
• Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
• Environmental, Social and Governance (GRC)
• Strategic Portfolio Management (SPM)
• Public Sector Digital Services (PSDS)

Technical Expertise

• Deep understanding of ServiceNow platform architecture and capabilities
• Expert knowledge of:
• Now Platform App Engine
• Integration Hub and Flow Designer
• Service Graph CMDB
• Now Intelligence & AI capabilities
• Performance Analytics
• Next Experience UI Framework
• Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
• Experience with modern integration patterns and technologies

Certifications

• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
• ServiceNow Certified System Administrator (CSA)
• Additional certifications in relevant ServiceNow products preferred

Education

• Bachelor's degree in Computer Science, Information Technology, or related field
• Master's degree preferred

Key Competencies

• Strategic thinking and business acumen
• Strong communication and stakeholder management
• Problem-solving and analytical skills
• Team leadership and mentoring
• Innovation mindset
• Change management expertise

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