Senior Executive / CET Admin

[What the role is]

This position is with the Academic Affairs Department supporting Continuing Education & Training (CET) Administration.

[What you will be working on]

Course Administration & Operations

• Plan, coordinate and administer admissions and examination activities for part-time courses, ensuring smooth execution in accordance with established policies and procedures.
• Maintain proper records and documentation to support operational continuity, audit and compliance requirements.

Stakeholder Service & Coordination

• Handle enquiries and provide accurate information and advice to course applicants, students and academic staff.
• Liaise and collaborate with academic and non-academic staff to support effective course management and the smooth administration of examinations.

Student Records & Data Management

• Manage and maintain accurate and up-to-date student records.
• Compile, verify and analyse data for operational monitoring and reporting purposes.

Systems Administration & Vendor Coordination

• Conduct data verification and support the administration of systems used for part-time course operations.
• Liaise with vendors and relevant stakeholders to investigate and resolve system-related issues in a timely manner.

Projects & Process Improvement

• Plan, implement and monitor projects and initiatives relating to part-time courses.
• Review operational issues and recommend improvements to processes, guidelines and standard operating procedures.

Division & Institutional Support

• Provide administrative support for the division and ensure that records and documentation are properly maintained.
• Contribute to department- and institution-wide projects, committees and ad-hoc initiatives as assigned.

[What we are looking for]

• At least 3 years of relevant administrative or operational experience is preferred
• Meticulous, proactive and able to work independently as well as collaboratively in a team
• Strong service orientation, with good written and verbal communication and interpersonal skills
• Able to prioritise, manage multiple tasks and projects, and meet tight deadlines
• Possesses analytical and problem-solving skills, with the ability to follow through and deliver quality work
• Proficient in Microsoft Office applications, comfortable working with systems, and familiar with applying Generative AI tools to support work tasks