Patient Care Representative III

Facility:

Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807






Department: 1297 DME SGF

Scheduled Weekly Hours: 40

Hours: 8-4:30 pm

Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

A Patient Care Representative III will be responsible for delivery, set-up and education of durable medical equipment and supplies, which could occur in the customer home, Home Support office or clinic/hospital settings. Provides 24-hour/day coverage to Home Support customers and triage all calls effectively. They will also be responsible for some referral intake and warehouse duties.Education: ▪ Required: High School Diploma or Equivalent Experience: ▪ No Previous Experience Required Skills: ▪ Must be able to use computer/software systems, phone system in order to transmit orders. ▪ Markets and represents Home Support in a positive and professional manner at all times. ▪ Possesses the ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and supervisors. ▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedures as it relates to their job. ▪ Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. Maintains a clean and organized work area in order to facilitate timely order placement and easy order tracking Utilizes supplies in an efficient manner and orients and maintains a thorough working knowledge of the warehouse and inventory management systems. ▪ Effectively maintains current knowledge of respiratory and DME equipment and trends related to home care. ▪ Defines hospital emergency codes, OSHA standards, infection control methods and performs lifting principles in completing the job. Practices safety principles in completing job. ▪ Able to communicate the problems/needs of the PCR III job responsibilities and of a patient or customer well and through the appropriate channels ▪ Utilizes current committee structures and formal line of communication to promote problem solving and decision making and to communicate results. ▪ Utilizes standards, guidelines and protocols for optimal care delivery. Incorporate data and information to continually improve care and practice to enhance outcome. ▪ Familiar and compliant with DOT, Joint Commission, OSHA, FDA regulations and CoxHealth Home Support policy and procedure as it relates to their job. Licensure/Certification/Registration: ▪ Required: Must obtain Class E Driver's License within 30 days of hire