Operations Manager / Supply Manager Middle East

Transferz is building the leading global marketplace for ground transportation, connecting travelers, travel brands, and local transfer companies in over 150 countries. With 800+ hubs (airports, seaports, train stations) live and 1,500+ transfer suppliers in our network, we’re scaling fast. Our goal? To be the winner in the first and last mile of travel, globally.

We’re hiring an Operations Manager (internal title: Destination Manager) to join our growing Supply team. You’ll be part of a tight-knit regional pod(team), working hands-on with local transfer suppliers to grow and optimize key hubs.

What You’ll Do.

Run your hubs like a business

• Own the performance of your assigned hubs.
• Work closely with your Line Manager and fellow Destination Managers (DM) to share insights, cover each other, and improve the way of working together.
• Build solid supplier relationships, making sure availability, pricing, and quality stay sharp.
• Prioritize your time across hubs based on impact, urgency, and opportunity, and follow actions through to measurable outcomes.
• Make the call when SLAs aren’t met and escalate when needed.
• Understand the local market dynamics of your hubs, including supplier landscape, airport/hub operations, demand patterns, seasonality, and competitor behavior.
• Partner with internal stakeholders across different departments to achieve company goals.

Use data to make better decisions

• Use Power BI, DevRev, and other internal tools daily.
• Work with our Data team to spot issues early, like fulfillment dips or rising cancellations.
• Turn insights into action: run experiments, fix inefficiencies, and track what’s working.

Keep quality tight

• Monitor trends and service issues across your hubs.
• Stay ahead of local events and demand spikes.
• Act fast when things go off track.

Drive supplier performance

• Lead structured check-ins with suppliers using real-time data.
• Track KPIs like service quality, compliance, pricing, and fleet availability.
• Address supplier underperformance directly, agree corrective actions, follow up on progress, and escalate when standards aren’t met.
• Improve conversion through smart pricing strategies based on demand, competition, and market dynamics.

What We Offer.

• A full-time position with a market-competitive salary.
• €50 monthly well-being budget via Epassi.
• Multinational and casual work environment where you work with driven peers in an innovative and dynamic environment.
• Join our weekly bootcamp session on Tuesday.
• Quarterly Transferz events, Friday drinks, and o ur annual Summer & Christmas party to bond with the entire team.
• Daily warm lunches in our buzzing Amsterdam office.
• A diverse, international team in a high-growth, impact-first company.
• The energy of a startup, with the foundation of a scale-up.

Want to join a team where you’ll have real ownership, grow fast, and shape how we scale? Let’s talk.

Who You Are.

• Experience with the Middle East market.
• English language mandatory. Arabic or Turkish is a plus.
• Highly organized and dependable, able to manage competing priorities, meet commitments, and close the loop on actions.
• 2–5 years of experience in Operations or Supply Chain, ideally in a fast-moving environment.
• Strong with data, structured in your thinking, quick to spot patterns and opportunities.
• Not afraid to challenge suppliers or your own team when needed.
• Based in Amsterdam or open to relocating.