Intern - Customer Service Representative

Job Description

Our Customer Operations Team is looking for a talented intern in business, marketing, finance or similar field studies to join our team in our Sofia office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide. Position can be full-time or part-time.

Responsibilities:

• Learn customer service and business communication processes by assisting the team with requests related to order placement, fulfillment, and forecasting, and by observing customer e-mail interactions.
• Develop partnership internally with sales, planning and operation teams with proactive collaboration and communication.
• Upon CSR request - monitoring and communicating changes in customer demand to avoid supply shortages or excess inventory.
• Observe the escalation management process and discussions to develop an understanding of how resolutions are achieved.
• Global understanding of customer demands, processes, and supply chain needs.
• Support the team with ongoing projects, e.g. system integration.
• Support in an administrative/reporting function internally and externally.
• Studies in business, marketing or similar fields.
• Good team player with the ability to work in teams with a proactive approach.
• Ability to adapt to change in dynamic environment.
• Strong analytic skills and detailed oriented.
• Intermediate command of English both spoken and written
• Fundamental MS Excel skills along with other MS Office products.
• Added advantages - familiarity with SAP, Model N, Salesforce or Power BI.

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world‑leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.