Assistant Association Manager

About The Coral Company

Coral is a property management company serving homeowner (HOA) and condo owner association (COA) communities across Northeast Ohio. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and team members we support.

The Role

As an Assistant Association Manager, you'll be the first line of support for our residents, handling high volumes of requests in-person and via phone/email, supporting the onsite team members, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is an on-site office role working at a high-rise condominium community in Bratenahl, Ohio.

Compensation & Benefits

• Salary: $50,000/year (exempt/salaried), non-negotiable.
• Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus one evening meeting per month on a weekday for approx. 2-hours.
• Medical, dental, vision, disability, life, and supplemental insurance offered.
• 401(k) retirement plan with employer match.
• Ample paid time off (personal & vacation), PLUS 12 annual Company paid holidays to promote work life balance.
• Employment referral bonus program.

Location

On-site office in Bratenahl, Ohio

What You'll Do

• Customer service – responsive communication with client, residents, vendors, and team members.
• Serve as the primary point of contact for owner inquiries in-person, by phone and email, resolving issues with professionalism and urgency.
• Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, site visits, and when the manager is off.
• Team leadership oversight; 18 onsite staff between concierge, administrative, maintenance, and security.
• Process payroll for onsite staff.
• Assist with budget preparation, banking tasks, and financial reporting.
• Help obtain vendor proposals and manage service contracts.
• Enforce community rules and regulations consistently and professionally.
• Attend once monthly evening board meeting and respond to after-hours emergencies as-needed when the manager is off.
• Maintain a to-do list, organized records, and follow-through on all open items.

Requirements

• 3–5 years of external-facing, high-volume customer service experience
• Preferred experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
• Proficiency in Microsoft Outlook, Excel, and Word
• Valid driver's license and reliable transportation
• Must reside within 45 minutes of Cleveland, OH
• Must pass a criminal background, credit & driving history check before hire

Nice to Have

• Property management experience
• Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
• Familiarity with HOA governing documents, CC's, or community association regulations