Sales Advisor

Company:

Sime Darby Swedish Auto Sdn. Bhd.

Job Purpose

• Sell new / used vehicles as per targets set and agreed at predetermined profits.

Job Content

Sales Funnel Management

• Generate and capture as many leads as possible in the funnel (volume).
• Convert leads along the funnel to achieve sales targets (efficiency).
• Capture accurate customer information (transparency).
• Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.
• Retain and update customer information to ensure customer loyalty and support all CRM initiatives.
• Ask for referrals for other prospects.
• Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager.
• Ensure records and systems are maintained and updated as required.
• Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys.

Sales Process

• Adhere to the Sales Process.
• Ensure vehicle is properly prepared for delivery.
• Follow up on delivery to ensure customers satisfaction.
• Exercise proper collections on payment and ensure its compliance.
• Adhere to all relevant government legislations and regulations governing the motor trade.
• Attend sales training when nominated by Company.

Sales Planning

• Understand how to penetrate competitor’s market.
• Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales.
• Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date.
• Fully conversant with Company sales policies and Company sales and servicing policies.
• Carry out existing laid down company policies.
• Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company.
• Engage in company business only. Not allowed to trade on personal interest.
• Quickly and efficiently attend to customers and address complaints that may arise from time to time.
• Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day.

Others

• Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
• Promote & sell insurance policy for new cars and other company products made available from time to time.