HR Operations Services Specialist - Italian speaker

The HR Administation (Services) Specialist executes end-to-end employee lifecycle administration, data governance, and tier-1/tier-2 ticket resolution across global operations. Operating within an SLA-driven framework, this role validates employee lifecycle actions (hire-to-retire) and ensures high-quality inputs into local, regional, and global payroll processing engines. This role acts as the primary operational point of contact for employees and managers across countries regions (Swiss).

• Lifecycle Transaction Processing: Execute core HR operations—onboarding setup, job changes, transfers, leaves of absence (LOA), compensation adjustments, and offboarding/severance calculations in compliance with regional labor laws.
• Payroll Input Governance: Collect, validate, and convert transactional lifecycle events into structured payroll inputs (e.g., gross-pay adjustments, time & attendance data, statutory deductions, recurring benefits). Prepare, audit, and transmit monthly transactional inputs to local payroll teams or external software providers.
• Case Management & SLA Execution: Manage incoming Tier 1/2 employee and manager inquiries via the the HR Service Deck Ticketing system in line with HR service catalog. Ensure first-contact resolution (FCR) targets and response time SLAs are met.
• HRIS Data Integrity: Validate and maintain high-data-integrity records in the One HR and local systems. Conduct routine audits of core HR data to preserve global data accuracy, reporting structures, and organizational hierarchies.
• Document Management & Compliance: Generate standard employment contracts, addendums, verification letters, and exit documentation. Ensure strict adherence to GDPR, local labor codes, and data protection policies.
• Process Optimization & Knowledge Base: Contribute to internal Standard Operating Procedures (SOPs) and keep Tier 0 (self-service) knowledge base articles updated for employees. Identify bottlenecks processes and support continuous improvement initiatives within the Business Service Center (BSC).

Requirements

• 2–4 years of experience in HR administration (e.g., Workday, SAP SuccessFactors, or Oracle HCM) or HR operations within a Shared Services environment, supporting Switzerland market.
• Solid understanding of core HR operational processes and basic Swiss payroll input requirements.
• Proficiency with global HRIS platforms and ticketing management tools (e.g., ServiceNow, Zendesk).
• Strong attention to detail, organization, and customer-service orientation.
• Fluent in English and Italian.