Manager - Production Support

Euronet Worldwide, Inc.WorkableThane, Maharashtra, India

Posted 3 AugFound 20 OctSeen 5 hours ago

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Minimum 4+ years Operations Experience in 24x7 high-availability Production environment.
Support trouble-shooting client issues with high level data analysis and project review.
Extensive problem solving and debugging skills.
Ability to independently apply production upgrades and support the products and technologies.
Experience in providing services to agreed SLA’s and OLA’s.
Experience of working in an ITIL environment.
Experience with supporting multiproduct environment.
Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
Experience with supporting Java applications and an understanding of web technology.
Knowledge of Linux environment will be an Added advantage.

In depth understanding of MS SQL.
Core switching experience and knowledge and recent experience.
Complete understanding of ISO 8583 and recent experience.
Understanding of end-to-end transaction flow (issuing/ Acquiring) .
Hands on experience on release management, change management process and incident management. Internal content Internal content.
Hands-on experience in customer management and customer handling.
Hands on experience on Linux command (REN) .

Good communication skills/ understanding of customer communication, verbal as well as email.