Quality Analyst - Retirement Services (Cebu) | Onsite
Posted 17 MarFound 20 OctSeen 3 hours ago
Fit
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The Posting
Work Setup: Onsite (Cebu)
Function: Quality Excellence
Required Educational Attainment:
- With minimum of 2 years of College Education (No back subjects)
Required Experience:
- At least 1 year experience as a QA/Quality Analyst plus 2 years Retirement Services (required) preferably retirement services in the same role
Responsibilities:
- Oversee transactions in accordance with established process guidelines.
- Deliver timely feedback based on specific events and regular intervals.
- Collaborate with the operations and training teams to pinpoint training requirements for agents and identify process-level challenges to enhance overall performance.
- Engage in team meetings and share insights on quality performance metrics within the process.
- Facilitate calibration sessions with input from the operations and training teams to ensure consistent adherence to process workflows.
- Introduce new team members to the process and clarify the role of the quality function within it.
Facts
- Source
- Workable
- External id
- 135C8A6A2B
- Location
- Cebu City, Philippines
- Remote
- Not stated
- Employment
- Full time
- Posted
- 17 Mar 2026
- First seen
- 20 Oct 2026, 13:55
- Last seen
- 1 Nov 2026, 20:04
- Status
- Not yet added
- Posting id
- fda9bfe7-543b-587e-9b9d-fca737ccf706