Quality Manager

This is how you make an impact

You drive customer confidence and business growth by building a culture of quality excellence, reducing quality risks and costs, and developing a scalable quality organization. Through strong leadership, continuous improvement, and operational partnership, you ensure quality becomes a competitive advantage that enables sustainable growth and manufacturing excellence.

This is what we offer you

In the role of Quality Manager, we offer you a challenging position in a dynamic and thriving production environment. You will have the opportunity to make a significant contribution to the development and profitability of Neways. We offer a full-time position in a highly motivated and collegial work environment with plenty of freedom for initiatives and room for personal development. A good salary matches your knowledge and experience. What really sets this job apart is a challenging position within a strongly growing, innovative and project driven high-tech electronics organization. Next to that we offer you ample opportunities to further develop and grow yourself as a professional.

This is wat you bring to the team

We value professionalism, decisiveness, and confident decision-making. You have a strong analytical mindset and the ability to maintain a clear overview while keeping customer needs front and center. With excellent leadership, communication, and interpersonal skills, you know how to inspire teams and drive results. Your problem-solving abilities and structured approach enable you to tackle challenges effectively and keep quality at the core of everything you do.

Additionally, you have:

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, Electronics, or related discipline.
• Minimum 10-15 years of experience in Quality within Electronics Manufacturing Services (EMS) or high-tech manufacturing environments.
• Minimum 3-5 years in a leadership or managerial capacity.
• Experience managing customer quality issues and audits.
• Experience with contract manufacturing and multinational customers is preferred.
• Experience supporting manufacturing scale-up or factory expansion is highly desirable.

Your daily responsibilities include: 1. Quality Leadership & Strategy

• Develop and deploy the site Quality Strategy aligned with business objectives.
• Establish annual quality goals, KPIs, and improvement roadmaps.
• Lead and develop the Quality team to support business growth and operational requirements.
• Drive quality culture initiatives across all departments.
• Monitor departmental performance and ensure achievement of quality objectives.

2. Customer Quality Management

• Act as the primary escalation point for customer quality issues.
• Manage customer complaints and ensure timely containment, corrective actions, and closure.
• Lead customer audits, quality reviews, and performance meetings.
• Ensure effective execution of 8D, Root Cause Analysis, and Corrective & Preventive Actions (CAPA).
• Improve customer satisfaction through continuous reduction of quality incidents and defects.

3. Manufacturing Quality Excellence

• Lead Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC) activities.
• Ensure robust quality control plans are implemented throughout manufacturing processes.
• Drive defect reduction initiatives using Lean, Six Sigma, PFMEA, Control Plans, SPC, and MSA methodologies.
• Monitor process capability and identify opportunities for quality improvement.
• Support production by minimizing quality risks and manufacturing disruptions.

4. Supplier Quality Management

• Establish supplier quality performance monitoring and improvement programs.
• Conduct supplier quality audits and development activities.
• Drive supplier corrective actions and preventive measures.
• Partner with Procurement and Supply Chain teams to improve supplier quality performance.
• Reduce incoming material defects and supplier-related quality costs.

5. Quality Management System (QMS)

• Maintain and continuously improve the Quality Management System.
• Ensure compliance with:
• ISO 9001
• ISO 14001 (where applicable)
• ISO 45001 (where applicable)
• Customer-specific requirements
• Regulatory and statutory requirements
• Lead internal, external, certification, and customer audits.
• Ensure audit findings are effectively addressed and closed.

6. New Product Introduction (NPI)

• Support RFQ, NPI, engineering transfer, and product industrialization activities.
• Participate in design and process reviews.
• Ensure quality requirements are incorporated during new product launches.
• Manage process validation and qualification activities.
• Support successful customer transfers and ramp-up projects.

7. Continuous Improvement

• Drive continuous improvement initiatives aimed at:
• Right First Time (RFT)
• First Pass Yield (FPY)
• Customer Satisfaction
• Scrap Reduction
• Rework Reduction
• Cost of Poor Quality (COPQ)
• Utilize PDCA, Lean Manufacturing, Kaizen, and Six Sigma methodologies.
• Lead cross-functional problem-solving workshops and improvement projects.

8. Quality Reporting & Governance

• Establish quality dashboards and management review processes.
• Analyse quality trends and identify systemic improvement opportunities.
• Report quality performance to Site Leadership and Corporate Management.
• Present business-critical quality risks and mitigation plans.